Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What shipping options are available?
We offer complimentary standard shipping on all orders. For time-sensitive purchases, express and overnight shipping options are available at checkout for an additional fee.
How do I return or exchange an item?
Items in original condition with tags attached can be returned within 30 days of delivery. Please use the prepaid return label included in your package to initiate a return or exchange.
How can I ensure I select the correct size?
Each product page features a detailed size guide and fit recommendations. Since our collections follow European sizing, we recommend consulting the conversion chart or contacting our personal stylists for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. Secure encryption ensures your transaction details remain private.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.
Do you offer professional alterations?
Complementary basic alterations are available at Akris boutiques for full-price items purchased online. Please bring your digital invoice to any of our physical locations.